Buc-ee’s, famous for clean bathrooms and brisket sandwiches, earns “F” rating from the Better Business Bureau

The Better Business Bureau has given Buc-ee’s its lowest possible rating, issuing an “F” grade to most of the Texas-based travel center chain’s locations.

The BBB said the “F” rating is due to a pattern by the chain of massive convenience stores and travel centers of “not addressing customer complaints.”

The BBB claimed that Buc-ee’s does not have any assistance phone numbers posted on its website, that email concerns frequently go unanswered, and that it failed to respond to 88 complaints filed against the business. 

The agency said its ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness and that customer reviews do not impact ratings. BBB also said its ratings update automatically as new information is received. 

Of 38 Buc-ee’s locations rated on the agency’s website, 33 were given “F” ratings, 2 “A” ratings and 2 “C-” ratings. One location’s rating was undetermined. 

There are currently 54 Buc-ee’s locations across 11 states, including Georgia and Florida, according to its website.

CBS News Texas reached out to Buc-ee’s for comment, but has not heard back.