13.
“Former volunteer first responder. Saying, ‘Someone call 911!’ always works poorly. Adrenaline is high, people are fearful and morbidly curious, and that interferes with their normal responses. If you’re busy assessing a situation or treating an injury and can’t do it yourself, point at someone specifically and tell them to call 911.”
“People respond a lot better with direct tasks; it leaves no ambiguity about ‘has it been done already,’ and creates a natural organization that makes everything else smoother. That small action can turn a ‘bumbling crowd of 20 onlookers’ into an organized group where people start identifying witnesses, gathering needed supplies, crowd management, and getting the help people need.”
—[redacted]
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